Saturday
Oct132012
What frustrates you most about your operator?
Saturday, October 13, 2012 at 3:00AM What frustrates you most about your operator? Thanks to Peter C.
Saturday, October 13, 2012 at 3:00AM Saturday, October 13, 2012 at 3:00AM
Reader Comments (11)
I'm with Three. Customer service is excellent and price is good but the coverage can be poor. I'm ok in my house but if I go into the village I get no signal at all.
I was with Giffgaff for awhile. Great in the UK but I had tremendous problems calling when abroad.
Andrew
I lost my 3 MiFi and ordered a new one. Waited in all day yesterday but it didn't arrive as promised. Phoned them in the evening and they said it had not been dispatched yet. Feeling very grumpy.
O2 have had service problems twice within 2 months! Very annoying. Lucky I have one phone on O2 and the other the more reliable T-Mobile. Data speeds on my Note II for O2 do seems to be better recently, however.
I'd say price but the prices are pretty consistent in Canada. So much for open to competition. Customer service has been pretty good. So I'd have to say coverage the further you go from population centres. Canada has a lot of rural population areas and coverage can get a bit flaky at times with not even Edge available.
I have just tried my Note 2 on the UK Three network. Wow just achieved 10mb download speeds. I wonder how much better 4G would be.
Been with O2 for years. Mostly happy with them, but 1) wish they'd do unlimited (or even 1GB) data allowance - 500mb can often be tight when out and about and 2) coverage can often be poor in the most unlikely areas considering how big an operator they are.
Portugal has high quality telecom operators. Actually, I don't know if you are aware but it was invited a group of people from Portugal (ANACOM) to supervise the networks during the Olympic Games in London such is their experience - yeah, we are good ;-) So, we have 3 main operators and the coverage, up time and speed are very very good. I use 2 and can't remember the last time I had no service.
So, the problem is: tarifs and their prices. It's a complete mess and you never know what to choose. There are hundreds of choices and very confusing. We had a study that reported 75% of peoples tarifs are not the ideal. So, this is our main issue here.
@Statto I had 1GB on O2. That was as high as they went, and probably still is, so I switched to 3.
3's coverage is a big problem, especially big with 3 as it's 3G or nothing. At least with the others you can fall back to GPRS, which is ok for some things.
In Peterborough recently I had on-and-off 3G; mostly off so mostly useless. Pretty ropey in Windsor too.
With my current usage I don't really need unlimited data so I might switch again; I'm on a rolling monthy contract.
Here in the States, the big 4 (T-Mobile, Sprint, AT&T and Verizon) are pretty much equal opportunity rip-off artists. :-)
Seriously though, the only issue I have with my carrier is the common problem with all carriers and Android here in the USA - updates!! The carriers here are the biggest stumbling block to OS upgrades and will delay them for months. You guys in Europe are so fortunate - you'll get Android updates several months before our carriers deign to finally allow us to get them.
Other than that, I don't really have any complaints about my carrier (AT&T). Customer support has always been good and the coverage in the areas where I frequent has always been excellent. For competition's sake, all the carriers really charge about the same for minutes and data (T-Mobile used to be a little cheaper, but not sure that's the case any more) so cost isn't really a factor.
Nothing really. But I live in Spain, which has some of the highest tarrifs in Europe for mobile, internet and paid tv... though it has got a bit better.
TMobile UK - no issues - decent prices contract details, with good range of phones. Good to great coverage with also using Orange network now. Always had great costumer service from them to.
No issues and that is why I have been with them for approx 6 years now.
Biggest issue I have is with their website/forum and their slowness of updating Android roms and locking the phones to their network, however on the other side of this I don't use their website/forums much, when they do update their roms there aren't the issues unlike other operators who tend to send out roms with bugs, and while the phones may be locked they tend not to load them with loads of bloatware (generally one to two links to their stores - in fact they don't even include the t-mobile app which is on the market).