The company that supplies mobile phone insurance for Phones 4U has been fined £2.8m for failing to properly handle complaints and rejecting mis-selling claims without investigating.
The insurance policies in question were sold by Phones 4U's staff at its 680 high street stores, but were administered by Policy Administration Services (PAS).
Following a 15-month investigation the Financial Conduct Authority (FCA) fined PAS after concluding that thousands of complaints from phone buyers over a two-year period were wrongly turned down or simply ignored... More at The Guardian.
Have you ever bought insurance for your phone or do you never bother? I tend to add it to my home contents policy and would never buy such a thing from Phones 4U anyway.