Sainsbury's has apologised to a customer who was refused service by a checkout worker until she had ended her mobile phone call.
The customer, Jo Clarke, was told her shopping would not be processed until she had finished talking on her phone.
Ms Clarke was shopping at the chain's branch in Crayford, south east London.
Sainsbury's said in a statement to the BBC: "We have apologised to Ms Clarke. It isn't our policy to not serve customers who are using a mobile." More at the BBC.
Very interesting indeed and it brings back the discussion to how people should behave in public when using phones. I tend to use mine often, but always stop while being served in a shop. How about you?