So I did what I had to do: try to work with Google’s notoriously foul tech-support team. They immediately told me that to exchange it, they would have to put a $200 hold on my account– the price of the tablet. Being a college student with no room in my budget for $200 being locked up in my account, I told them that was a no go. They said it was fine, and that I could simply send my defective tablet in first, and once it had been confirmed as received they would immediately ship me a new tablet. Easy enough, right?
I followed their directions and sent my tablet in immediately to their office in Texas. It received notification that it had arrived within a few days. So I get my tablet now, right? I called the next day to check on the status and see if my new tablet had been shipped yet. They told me that the tablet had to be examined first (contradicting what the first Rep told me) and that it would take 3-5 business days. Okay, I thought. That’s a while, but I guess I have no other choice. I waited a full week and called again. Has my tablet been shipped yet? I was met with news that the process wouldn’t take 3-5 business days, but 7-14. I could expect them to clear my tablet sometime in the next two weeks. So, to keep a running tally, that would mean a full three weeks without a working tablet– all for a defect that was caused by their shoddy hardware. More at The Consumerist.
My customer service experience with Google over a shoddy Nexus 7 was bad, Gavin's was even worse and so it goes on. Google needs to fix this.