My wife wants one of the new Google Chromebooks and we figured that this could be the ideal laptop for her. It would also serve my son well for when he needs to do research for homework etc. And so we headed to the Google Chromebook website.
The link to purchase pointed to PC World (you can guess where this is going) and so I clicked it. The Chromebook was listed as available, but not to 'click and collect' so we headed down to our local store the next day. There was a man in a Google T-shirt stood in the laptop area and we struck up a conversation. He demoed the Chromebook to us and we were quite impressed- he explained that it was excellent value for £379.
"£379? You mean £229? We are looking for the new one that PC World states as available on their website."
"Never heard of that one. Are you sure?"
I showed him the product details on my iPhone which strangely would not come up in the PC World website on their in-store computers.
And so the conversation continued, but ultimately went nowhere. No one else in store could help and we eventually left, considering what else we could buy for my wife and son.
This followed my dreadful experience with Google over a faulty Nexus 7 and it doesn't offer the impression that Google understands how to sell and service hardware.
Both the selling elements and customer service need to be looked at closely, and quickly because every time I go through something like this the cost of a MacBook Air starts to look less extreme for the use it will get.