I so wish I had the time to do this to these scammers.
A good troll is a prepared troll, and Ted was ready. He dragged out the call by pretending to connect his Windows 95 and Windows Vista computers to CompuServe via dial-up Internet, by providing an expired credit card number, and by providing absurd answers to basic questions.
Ted spent much of his call pretending to struggle to connect to the Internet. "OK, so you want me to connect to the Internet with this. God, it’s an hour and eight minutes we’ve been on the phone, this is taking forever. All right, hold on, so this is called—I need to connect it to the phone. It's called an acoustic coupler… Hold on one second. All right, it's not connecting to my CompuServe account for some reason. Let me try my AOL account, hold on."
Ted switched back and forth between his Windows 95 and Windows Vista computers. On Vista, Ted claimed he couldn't follow the scammer's instructions until he finished installing the non-existent Service Pack 3 (Vista only has two service packs). More at ars technica.