I was extremely complementary about the iPhone 6 in my review yesterday and to my mind the phone deserves the praise it gets, but I only got to enjoy it after suffering a process which really does not work at all. During the process, I spoke to my friend, Tom, who then went through his own battles a day later-
Well, I'm on my fourth or fifth restore now. I stopped the first one last night because I had to go to a gig and needed voice capability. It's annoying that a new phone automatically activates when it's turned on and disconnects the old one. When I got home I decided to try the iMazing app I forwarded the email to you about. Two failed "clone device" operations later I'm back to iTunes restore again. Wish I wouldn't have wasted my money on that app. I know the Genius Bar can do a quick device clone. I wish they'd make that software available to mere mortals. There has to be a way to do a restore like our old Palm devices could do from the memory card.
For me, it started when I attempted to do an iCloud restore on the iPhone 6. I inputted my current Apple ID and it offered to do a restore, but with an old Apple ID that I had not used in many years. I had changed my Apple ID to a new email address about 4 years ago so this was the same account, but with a different email address.
So having also recently backed up my iPhone 5S to iTunes on my Mac, including transferring all apps and purchases, I decided to try the manual route.
When it had all finished, I was left with many of the apps inexplicably missing including one that is very important to me, PocketMoney. So I decided to call Apple in the hope that an iCloud restore would help.
The very helpful lady advised that they would look into the account naming mismatch which I kind of expected, but after a long discussion she also advised that I would likely not be able to get back PocketMoney as it had been removed from the app store. Now that is a problem.
The discussion has continued on the Catamount Software forums where the following has been said-
I can see no disclaimer from Apple anywhere, alerting their customers that purported "full device backups" to iCloud, in fact, are no full device backups, and that the customer may, in fact, lose mission-critical apps due to circumstances beyond the customer's control. Apple got a cut off every PocketMoney purchase, and if they offer so-called "full device backups" to their customers, they should ensure that the customer indeed loses nothing while relying on such a backup file. For any apps no longer in the App Store, Apple should either, as an exception, include them directly in the backup file (a trivial matter of dozens of megabytes, compared to the size of a typical backup file – a couple of gigabytes), or at least the customer should be alerted to make a backup of those problematic apps on his/her own. But pretending to perform a full device backup while failing to do so, is clearly unacceptable. :oops:
As to that monstrosity, iTunes, I haven't touched it in years, nor do I ever intend to again. :) iFunBox is exactly the kind of smart iDevice manager that iTunes should have been in the first place, but (understandably) isn't, because it's primarily an (unwieldy) media player, with iDevice management functionality awkwardly slapped onto its multimedia capabilities.
Apple offered me a refund on the app, but that really is not the point. Like many people, I have apps that I very much rely on and in the case of PocketMoney, there is strangely no alternative. There are of course many finance/bank management apps, but they are all missing features that this app offers.
The fact is that if you have an app you very much rely on and it is removed from the app store for whatever reason, do not expect it to reappear on your new iPhone because it won't unless you copy the .ipa file and go through all sorts of trickery to bring it back. iCloud does not restore apps that have been deleted and even your supposed 'local' backup in iTunes is useless because it appears that some online intervention happens to stop the app being reinstalled.
Eventually I managed to reinstall PocketMoney using iFunBox and various other apps, but it took more than 2 hours just to sort this one app.
And then I realised that apps which were syncing with iCloud, like Quotebook, had no information in them and that some of my files had disappeared. I had not enabled iCloud Drive on any device and so I was perplexed. Another call, another long discussion and I still do not have this data back. I have every piece of data not synchronised through iCloud so everything is OK on the whole, but this is not making me consider iCloud in a more positive light.
As it stands, I cannot expect to do an iCloud restore in the future because of the account mismatch. I cannot access some of my files in iCloud and I am treading a tightrope for some of the apps that I rely on. Seriously Apple, your hardware is fantastic, but you cannot do the cloud properly in any shape or form. It's getting embarrassing now.